Our Return Policy in short
Return Policy

Please contact BauBau shop before returning any items at casper@baubaushop.com

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts BauBau shop and gives information relevant and the reason for complaint.


Return Conditions

You can return the product within 14 days of delivery.  If the product is ruined or used the product shall not be refunded. Make sure to include an accurate description as to why the product is being returned as well as your contact information. If possible please also provide us with a tracking number. BauBau shop suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. BauBau shop is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.

Want to switch to another product?

Return the product you have received and send us an e-mail telling us which product you want instead. BauBau will happily exchange your item bought for another item, store credit og money refund.


Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us at casper@baubaushop.com


Unclaimed Packages

For packages that are not cashed at your post office within 14 days, BauBau shop reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.

All enquiries: casper@baubaushop.com